Britannia Hotel Wigan

Was a little reticent as I’d read the online reviews after booking. Totally the opposite. This hotel is two weeks old and has had a major refurb. The room was very clean. No dust on any high areas such as doors, frames or hanging area. The bathroom was really clean. Full length mirrors in the room plus hair dryer to compliment the overall experience. Bed was very comfy. Pillows were too hard for my liking but if I’d been fussed to go to reception, housekeeping would’ve provided softer pillows on request. Bar prices were pretty fair too. Overall the hotel was excellent plus the staff were so lovely especially reception who went out of her way to ensure that the evening went ahead without any problems. Bar staff were also very knowledgeable regarding drinks that were available. Will definitely book again. Bigger than normal tv.

The hotel seems to be have a update on the decorations . We was in one room and the hot tap wouldn't turn off and the cold wouldn't turn on but no one reported untill we went in house keeper didn't seem to realise when cleaning room. We didn't have a issue with them moving us rooms. The next room had been redecorated but it had been vandalised has in the shower area there was a fairly big hole in the panel area of the shower and the pull bit for the taps for it to go to shower was missing it did work but if they was two of having shower after each other then it was a bit difficult to turn it over. There no bath mat either and the house keeper didn't offer one the day after.

Nice room had double & single bed , plenty space , TV tea& coffee Bath & Shower All good

We arrived very late due to a dog show lasting longer than anticipated. The 2 gentleman on reception were excellent as there was a bit of confusion over the bookings. I had made bookings later in the day for friends on booking.com and due to technical issues in Stafford one of the bookings did not connect. The 2 gentleman who were working on reception worked very hard to get the matter sorted before the midnight deadline. Their professionalism was excellent.